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Thursday 29th October 2009 - Focus Day & Site Visit
Brand new content for 2009! In response to the overwhelming need for businesses to radically change and restructure their operations under the current economy the Business Excellence Summit will now host a full day dedicated to ensure top performance of your transformation strategies. Whether you are in the midst of a market takeover or M&A, divestiture or consolidation, ensuring new structures, process and operational performance management is key to generating the predicted ROI. In this session uncover how you as a Business Excellence and Transformation leader can help to underpin this transition period and lead your business towards profitability.
9.00 – 16.00 Focus Day: Restructuring & Business Transformation Strategies For The Recession
9.00 Coffee And Networking
9.30 CASE STUDY FROM AIG LATIN AMERICA: Valuable Lessons Learned From A Previous Recession
- Adding flexibility into the Business Excellence equation: Building in capabilities to adapt quickly to market changes and maximise profitability
- Scale-up and scale-down with ease: Introducing a new model of working to allow for shifts in demand
- Transforming your sourcing strategy: Being Lean whilst managing for market changes and possibility of supplier bankruptcy
- Leveraging automation as a core transformation strategy: How investment in automation can help scalability post recession
Bernardo Nicoletti
CIO Latin America
AIG
10.30 CASE STUDY: Using BPM As A Key Enabler For Successful Postmerger Integration In The Danish Telecom Industry
In 2009 two well known mobile and broadband brands (Sonofon and Cybercity) were merged into one business: Telenor. Behind the scenes the entire organisation has been through a major transformation programme to prepare for the retirement of Sonofon/Cybercity brands and introduction of the Telenor brand. The main objectives for the transformation were to maintain customer focus and ensure a coherent customer experience across the entire customer lifecycle and product portfolio.
- Leveraging BPM methodologies and governance to combine, merge and improve broadband and mobile customer life cycle processes
- Maintaining and increasing customer focus while restructuring business processes and organisation design
- Using the Operational Excellence function to anchor and execute organisational change and restructuring
Soren Peter Kvist
Head of Operational Excellence, Sonofon & Cybercity Merger programme
Telenor
11.30 Coffee & Networking
12.00 FOLLOW-UP DISCUSSION: From Virtual Bankruptcy To Profitability
A turnaround success story from Cable & Wireless Worldwide In this session Jonathan will discuss further with you how Cable and Wireless have successfully completed the turn-around phase of their business transformation. So just how do you approach transformation on this scale? And how do you engage the business and colleagues in a sustainable turnaround programme?
Jonathan Reid
Director Business Transformation
Cable & Wireless
14.00 Lunch & Networking
15.00 AFTERNOON WORKING GROUPS: From Good To Great: How To Successfully Turnaround A Business
Drawing from personal experiences in turnaround and change projects, Torben & Christian along with the other focus day speakers will lead you in discussing the underlying success factors and red herrings in a transformation programme.
- Defining the change goals and business strategy
- Where organisations go wrong during transformation programmes
- The secret to success: Outlining top values and approaches for sustainable business transformations
- Leveraging the Process Excellence function to help implement organisational change and transformation
Torben Rick
Group Business Development Manager
Energi Randers Holding A/S
Christian Loyer
Director Business Transformation
GMAC Masterlease
16.00 Close Of Conference
OR
09.00 – 13.00 SITE VISIT TO SunChemical
Process Excellence site visits are an ideal way to really see how the tools and techniques actually work in practice and how the programmes are structured and deployed within key companies. A unique learning opportunity for everyone working in a manufacturing or process environment, not just for the unprecedented amount of detailed takeaways you can use in your own projects, but also for the injection of energy this experience will give to your whole team. Plant history and scope: An exclusive tour that will give you the unmissable chance to explore Sun Chemical’s local ink manufacturing plant. Renowned Lean Six Sigma leaders Sun Chemical have for the last few years delivered keynote presentations and judged IQPC’s prestigious Process Excellence awards and are now opening their doors to you! The site visit will provide a technical insight into the following business improvement areas: Safety/regulatory, production, logistics, purchase, quality control/quality assurance and maintenance.
Site visit itinerary:
- 09.00: Meet in hotel lobby - transport provided to plant base
- 10.00: Arrive at Sun Chemical plant and welcomed by business improvement team
- 10.15: Introduction into Sun Chemical Business Excellence programme: Underlying principles, the culture and successful projects
- 10.45: Tour of Sun Chemical facility & demonstration of top Lean Six Sigma projects
- 12.00: Q&A & Discussion session with Business Improvement team: Feedback and comments on site visit
- 12.30: Bus departs for hotel
- 13.00: End of site visit
Sun Chemical site visit host:
Alex Stok
Plant Manager
Sun Chemical Brussels